Welcome to First Dose! This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile applications ("First Dose User App" and "First Dose Vendor App") and related services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information:
Name, email address, phone number, and delivery address.
Payment details, such as credit/debit card information (processed through secure payment gateways).
Prescription data and uploaded medical records (for User App).
1.2 Device Information:
IP address, device type, operating system, and app usage data.
1.3 Location Information:
Precise location data (with your permission) to provide location-based services like pharmacy or delivery tracking.
1.4 Vendor-Specific Information:
Business name, registration details, and bank account information (for Vendor App users).
2. How We Use Your Information
We use the collected information to:
Process orders, deliver products, and provide customer support.
Manage vendor accounts and facilitate business transactions.
Improve app functionality, user experience, and service delivery.
Send notifications about order updates, offers, and service-related alerts.
Comply with legal and regulatory requirements.
3. Sharing Your Information
We may share your information with:
Trusted Third Parties: For payment processing, delivery services, or analytics.
Vendors/Pharmacies: To fulfill your orders and prescriptions.
Legal Authorities: When required by law or to protect our rights.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We prioritize the security of your data by implementing:
End-to-end encryption for sensitive data.
Secure payment gateways for transaction processing.
Regular audits and updates to safeguard against vulnerabilities.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
5. Your Rights
You have the right to:
Access, update, or delete your personal information through the app settings.
Withdraw consent for data processing (may limit app functionality).
Request clarification about how your data is handled.
6. Cookies and Tracking Technologies
Our apps may use cookies and similar technologies to enhance functionality and analyze usage. You can manage your preferences for cookies via your device settings.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@firstdose.in
11. PERSONAL DATA
You can withdraw your consent to our collection, use and disclosure of your personal data at any time by writing an email to support@firstdose.in notifying us of your intent to delete any and all personal data you may have disclosed to us. You can also request to cancel any and all accounts you have registered with us any time, under any circumstance. Upon receiving your withdrawal request, we may require reasonable time (depending on the complexity of the request) for your request to be processed and for us to notify you on the outcome.
This Privacy Policy ensures transparency and compliance with data protection laws. Let me know if you'd like assistance customizing it further!